How can we help?

What is VerifyYou?

VerifyYou confirms you're a real, unique person using a quick camera check on your mobile device.

Depending on how the platform set it up, you'll either verify anonymously (no phone number, email, or login) or create a VerifyYou account with your phone number or email. Each person can create only one account.

Before you verify, you'll see exactly what will be shared with the platform. Your images are never stored. The camera check runs automatically and confirms you're a real person without keeping your photos.

Why do businesses use VerifyYou?

Businesses use VerifyYou to prevent bots and multi-account abuse.

Common use cases:

• Discount platforms: Ensuring one discount per person
• Ticketing services: Preventing bot scalpers from buying tickets in bulk
• Market research: Confirming responses come from real, unique humans
• AI data labeling: Verifying work is performed by actual people
• Community platforms: Preventing spam accounts and fake users

Each person can only verify once, which protects these services from fraud and abuse.

How do I create a VerifyYou account?

Many verifications don't need an account at all, depending on how the platform set it up, you may verify anonymously with just the camera check.

If the platform uses accounts:

• Enter your phone number or email
• Confirm with the code we send
• Complete the quick camera check
• Your account is created automatically

Returning users:

On the same device, you're recognized automatically, no login needed. On a new device, enter your phone number or email and complete a quick camera check. No password, ever.

Once you have an account, your verification works across VerifyYou-powered services that use accounts.

How to contact support

VerifyYou provides the verification technology, but the business or app you're verifying for is the one that decides who gets access. If a check didn't pass or you're having trouble getting in, the fastest way to get help is to contact the business or app you were verifying for, who can review your case and let you through.

After a denied or failed check:

You'll see a Contact Support button directly on that screen. It connects you with the business you were verifying for, who can look into your case.

Before reaching out, try:

• Checking our help articles for your issue
• Refreshing the page and retrying
• Following the steps in Troubleshooting verification

When you reach out, it helps to include:

• The approximate date and time you tried to verify
• The phone number or email you used, if you created an account

Why them and not us? VerifyYou confirms that you're a real, unique person, but the business you're verifying for owns your account and decides who's allowed in, so they're the ones who can review your case and approve access.

What do I need to verify?

You need a mobile device with a front-facing camera and an internet connection.

Requirements:

Mobile device: A smartphone with a front-facing camera. If you start on a desktop computer, you'll see a QR code to continue on your phone.

Internet connection: WiFi or cellular data

Phone number or email: Only needed if the platform you're verifying with uses VerifyYou accounts. It must be able to receive the code we send.

Recommended browsers: Safari on iPhone, Chrome on Android. Other browsers may work but these are recommended.

Verification takes about a minute in total.

How long does verification take?

Verification is automatic and takes about a minute from start to finish.

What to expect:

• Open the verification link from the platform
• If the platform uses accounts, enter your phone number or email and confirm the code
• Complete the quick camera check: center your face and hold still
• Your result usually appears within seconds

Occasionally additional automated checks run and the result can take a minute or two. If the camera check doesn't pass, you'll see what to fix and can try again right away. Improving your lighting and camera positioning resolves most issues.

What happens if my verification fails?

If the camera check doesn't pass, you'll see guidance explaining what went wrong and you can retry right away.

If it doesn't pass:

• Check the guidance on screen for what to fix
• Try the troubleshooting steps below
• Retry when ready

Common fixes:

• Improve lighting: face a window or light source
• Remove obstructions: take off hats, sunglasses, or anything covering your face
• Use your front-facing camera on a mobile device
• Check your internet connection

Most issues are resolved by improving lighting or camera positioning. If you've tried several times without success, you may be asked to wait a little while between attempts before trying again. If you still can't get verified, contact the business or app you were verifying for.

Troubleshooting verification

Most verification issues are caused by lighting or camera positioning. Verification must be completed on a mobile device using your front-facing camera. If you start on a desktop computer, you'll see a QR code to continue on your phone.

Lighting:

• Move near a window (daytime)
• Turn on overhead lights
• Use multiple light sources
• Avoid backlighting (light behind you)

Camera positioning:

• Hold your phone at eye level
• Keep your entire face in frame
• Look directly at the camera
• Center your face in the frame and hold still, and the check completes automatically

Remove obstructions:

• Take off hats, sunglasses, masks
• Move hair away from face
• Don't cover your face with your hands

Technical issues:

• Check camera permissions in your phone's settings
• Close other apps using your camera
• Use Safari on iPhone or Chrome on Android
• Check your internet connection
• Try refreshing the page

Don't use filters or camera effects. Must be your actual face (not a photo of a photo).

Older devices Some older phones may not support the camera check. If you're getting an error on an older phone, try using a newer smartphone if you have access to one.

If the screen seems stuck:

• Check your internet connection
• Make sure your whole face is in frame with good lighting
• Refresh the page and try again

If you've tried several times and still can't get verified, contact the business or app you were verifying for. After repeated attempts you may be asked to wait a little while before trying again.

Why was my verification denied?

If your verification is denied, you may see "Human is not confirmed". It means our system wasn't able to confirm your verification.

This can happen because:

• The camera check images weren't clear enough, often due to lighting, focus, or something covering your face
• The system detected a potential issue during the check

If you've already verified before:

VerifyYou allows one account per person. If our system finds you've already verified, a new attempt won't pass and retrying won't help. If you've never used VerifyYou before and think this is a mistake, contact the business or app you were verifying for and they can review it.

What you can do:

If you believe this is a mistake, tap the Contact Support button on that screen to reach the business you were verifying for, who can review your case and let you through.

When you reach out, it helps to include:

• The platform you were verifying on and the approximate date and time
• The phone number or email you used, if you created an account

Legitimate users shouldn't be blocked. The business you're verifying for can review your case and approve access.

Why do I need to verify again?

Some platforms may ask you to re-verify periodically, depending on their requirements.

Common reasons for re-verification:

• The platform you're using requires periodic re-verification
• You're verifying on a new platform for the first time
• You're using a new device

What re-verification looks like:

• Same device: you're usually recognized automatically and passed straight through
• New device or platform: if the platform uses accounts, enter your phone number or email, then complete a quick camera check. No text-message code is needed.

If you deleted your account, you can verify again after the deletion fully completes. Deletion isn't immediate (see our privacy policy for details).

If you're having trouble with re-verification, see our troubleshooting guide or contact the business or app you were verifying for.

Didn't receive your SMS code?

Your code should usually arrive within a minute.

Try these steps:

• Check your Messages app directly (not just notifications)
• Wait a minute before requesting another code
• Make sure you selected the correct country and entered the right number
• Restart your phone
• Request a new code

If you're traveling:

• Connect to WiFi
• International delivery can take a couple of minutes

Using a VoIP or virtual number?

Number apps and some VoIP services can't always receive verification codes. If possible, use your main mobile number.

Carrier blocking:

Our codes are sent from toll-free numbers in the US and Canada (and appear from the sender name VerifyYou in many other countries). Some carriers block automated messages, so ask your carrier to unblock automated or toll-free messages. See Carrier blocking SMS codes for carrier-specific steps.

If codes still don't arrive after several minutes, contact the business or app you were verifying for.

SMS code not working or expired

Codes expire after a few minutes.

If your code isn't working:

• Request a new code
• Enter it promptly
• Check you're entering the full code exactly as sent
• Use only the most recent code (older codes won't work)

Common errors you may see:

"Code expired": Request a new code

"Invalid code": Check the digits are correct, with no spaces

"Too many attempts": Wait a few minutes, then request a new code

Each code can only be used once. If you request multiple codes, only the newest one will work.

International SMS issues

International text messages can take a couple of minutes to arrive. Wait a couple of minutes before requesting a new code.

If you're roaming:

• Enable SMS roaming in device settings
• Confirm you can receive international texts
• Try connecting to WiFi

If you have a foreign number:

• Make sure you selected the correct country when entering your phone number
• Check your carrier's roaming settings
• Verify you can receive texts from international senders

Using a VoIP or virtual number?

Number apps and some VoIP services can't always receive verification codes. If possible, use your main mobile number.

If you continue to experience issues, contact the business or app you were verifying for.

Carrier blocking SMS codes

Some carriers block automated text messages.

How our codes are sent:

In the US and Canada, codes come from toll-free numbers. In many other countries they appear from the sender name VerifyYou.

What to ask your carrier:

Ask them to remove any message blocking, spam filtering, or content filters on your line so you can receive automated or toll-free messages.

Common carriers:

T-Mobile

• Check the message blocking and content filter settings in your account, or call your carrier

AT&T

• Call 611 and ask them to check for message blocking or filtering on your line (for example, Secure Family or ActiveArmor settings)

Verizon

• Check the spam and blocking settings in My Verizon

Prepaid carriers

• Some prepaid plans block automated messages by default, so ask your carrier whether they can be enabled

After your carrier confirms the block is removed:

Request a new verification code. If codes still don't arrive, contact the business or app you were verifying for.

How does VerifyYou keep my data safe?

We take your privacy seriously and protect your data in the following ways:

We never store your images: Your camera check is processed automatically to confirm you're a real, unique person. Your images are never stored.

Data encryption: When you verify with VerifyYou, we encrypt your data to keep it secure.

You're in control: Before you verify, you see exactly what will be shared with the platform. Nothing is shared without your consent.

For full details on how we handle your data, including what information is shared with partner platforms, see our privacy policy: verifyyou.com/privacy

What information does VerifyYou share with businesses?

Platforms that use VerifyYou only receive what you approve when you verify.

How it works:

• Before you verify, you'll see exactly what the platform will receive
• Typically this is your verification status, confirmation that you're a real, unique person
• Your images are never stored or shared

For full details on what data is shared and how, see our privacy policy: verifyyou.com/privacy

Delete information saved with VerifyYou

You can delete your VerifyYou account at any time.

To delete your account:

Visit app.verifyyou.com/delete and follow the steps to delete your account.

Before deleting:

• This cannot be undone
• Services you've verified with may revoke your access
• Deletion doesn't complete immediately. Your personal data is deleted in line with our privacy policy, and some data may be retained where required by law or to prevent fraud

For full details on what data is affected and retention policies, see our privacy policy: verifyyou.com/privacy

For more details, see What happens when I delete my account?

What happens when I delete my account?

Account deletion is permanent.

What happens immediately:

• Your account is marked for deletion
• You cannot log in

Can you verify again? Yes, once your deletion fully completes. Deletion isn't immediate, so you won't be able to create a new account right away. See our privacy policy for timelines.

Cannot undo: Once you delete your account, you cannot reactivate it. You must create a new account if you want to use VerifyYou again.

To delete your account: Visit app.verifyyou.com/delete

For full details on what data is deleted, retention timelines, and how services are affected, see our privacy policy: verifyyou.com/privacy